Discover Career Excellence at Manulife Business Processing Services (MBPS): Your Gateway to Global Financial Services
Manulife Business Processing Services (MBPS) is a global shared service center providing administrative, finance, investments, contact center, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies around the world.
Manulife is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
Job Vacancies
Medical Claims Adjudicator with Mandarin Proficiency 精通中文水平的医疗理赔审核员
Key Responsibility:
• Input, analyze, and determine the amount payable of medical claims made by Manulife Hong Kong Policyholders based on policy provisions and operating guidelines
• Ensure completeness of all submitted documents and obtain missing information and invoices from medical providers as necessary
• Issue correspondence to policy holders within a tight timeline
• Ensures accuracy of information entered in the system
Minimum Requirements:
• Bachelor's degree. Medical course is preferred but not required.
• Proficiency in Mandarin (reading and writing comprehension) is a must
• At least 2 years of claims experience for a healthcare or financial account
• Amenability to work on shifting schedules, weekends, and Philippine holidays (when needed)
• Amenability to work in U.P. Ayala Land Techno Hub, Quezon City (Hybrid-Work Arrangement)
Nice to Haves:
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
Business Process Associate with Mandarin Proficiency 精通中文水平的商业流程分析师
Key Responsibility:
• Process and capture information to system according to established methods and procedures
• Constantly increase the number of knowledgeable functions handled by the team
• Handle transactions accurately with minimum supervision
• Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary
• Assist colleagues during business peak season or high-volume days
• Communicate effectively to agents and clients through memo and letter
• Suggest ways on how to improve the current process and team metrics
• Give regular updates on the current performance of the team or individual when deemed necessary
• Ensure that all cases assigned are completed within the turn-around-times
• Consistently meet the service targets set by the company at the soonest possible time
Minimum Requirements to Hire:
• Fresh graduates are welcome to apply
• Proficiency in Mandarin (reading and writing comprehension) is a must
• Work experience required is dependent on the following:
o No experience required for Bachelor's degree holders
o At least 1 year of work experience for those with college education of at least 2 years BUT no degree
o At least 2 years of relevant experience for candidates with less than 2 years of college education
• Amenability to work on shifting schedules, weekends, and Philippine holidays (when needed)
• Amenability to work in U.P. Ayala Land Techno Hub, Quezon City (Hybrid-Work Arrangement)
Nice to Haves:
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
Email MBPS_Talent_Attraction_Team@Manulife.com
2nd Filipino-Chinese Job Fair in Manila 2023 (菲龙网第二届菲律宾华人线下招聘会) is the most anticipated event of the year for jobseekers and companies alike! Whether you're looking to switch careers, connect with peers, or look for talents, the Fil-Chi Job Fair is the go-to event for you!
For more details visit https://www.filchi-jobfair.com/
For inquiries and booth bookings:
Email: filchijobfair@flw.ph
Mobile: +63 966 637 6696
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